Due to the nature of our product, refunds are not allowed. If there is an issue with your order please contact us directly with a description of the issue and we'll respond within 24 hours.
All Rights Reserved Notice
All content included on this site, such as text, graphics, logos, buttons, icons, images, audio clips, and software is the property of Fresh Stone Crabs. or its content supplier and protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of Fresh Stone Crabs. and protected by U.S. and international copyright laws. All software used on this site is the property of Fresh Stone Crabs. or its software suppliers and protected by U.S. international copyright laws. The content and software on this site may be used as an online resource. Any other use, including the reproduction, modification, distribution, transmission, republication, or display of the content on this site is strictly prohibited.
Use of Site
This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any purpose that is not expressly permitted by Fresh Stone Crabs and its affiliates reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Fresh Stone Crabs believes that customer conduct violates applicable law or is harmful to the interests of Fresh Stone Crabs. and its affiliates.
Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage.
Information Collection and Use
The Information We Collect:
This notice applies to all information collected or submitted on the Fresh Stone Crabs website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Credit/Debit Card Information
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:
In order to place an order on this website, a user must first complete the registration form. During registration users are required to give their contact information (such as name and email address). This information is used to contact users about the services on our site for which they have expressed interest. There are also unique identifiers (such as customer number) that are not required, but requested so we can provide a more personalized experience on our site. Registration is also required for “re-seller access” to our site, which features information pertinent to re-sellers and requires the mailing, emailing, or faxing of a valid re-seller certificate. Acceptance of re-seller registration is not guaranteed, and is up to the discretion of Fresh Stone Crabs and its agents.
We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the customer.
Session date is data stored in the user’s internet cache containing information about the user. Usage of session data is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the session data simply terminates. For instance, by setting session data on our site, the customer would not have to log in a password more than once, thereby saving time while on our site. Session data can also enable us to track and target the interests of our users to enhance the experience on our site.
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Periodically these log files are deleted.
We partner with other outside parties to provide specific services (i.e. credit card processing). When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
This web site contains links to other sites. Please be aware that we (Fresh Stone Crabs) are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Surveys and Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, the information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are viewing non-secure documents. To learn more about SSL, visit www.verisign.com.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to customer information.
If you have any questions about the security at our website, you can send an email to firstname.lastname@example.org.
We send all new members a welcoming email to verify username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.
How You Can Access or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by (contact our sales department at email@example.com to review or correct your information). We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by replying to unsubscribe or remove in the subject line in the email or email us at firstname.lastname@example.org.
Notification of Changes
Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with the website, you can contact us at email@example.com